Returns & Exchanges

At Flo Mattress, we offer a 100-night trial period to ensure you achieve the perfect night's sleep. If you are not completely satisfied, we provide a hassle-free return and full refund process for all our mattresses.

Return Process

• 1.
  Initiate Your Request

  Contact our sleep experts via email or phone within your 100-night trial period to start the return process.

• 2.
  Verification and Approval

  Our team will review your order details and provide a return authorization code along with a scheduled pickup date.

• 3.
  Free Scheduled Pickup

  We will arrange for a logistics partner to collect the mattress from your doorstep at no additional cost to you.

• 4.
  Full Refund Processing

  Once the mattress is received at our facility, we will process your full refund back to the original payment method within 7-10 business days.